Aviation

Every accident, no matter how minor, is a failure of the organization. — Jerome Lederer, director of the Flight Safety Foundation for 20 years and NASA’s first director of Manned Flight Safety, 1991.

Continuous upgrades and modifications to airline quality and safety standards necessitate a systematic and holistic management approach. For the airline industry, Q-Pulse is the only commercially available software solution that offers a centralized and standardized framework that encompasses the four key components of the corporate SMS based on the ICAO framework:

  • Safety policy and objectives
  • Safety risk management
  • Safety assurance
  • Safety promotion

In integrating quality and safety management systems with Q-Pulse, airlines can achieve both a structured approach to managing quality and safety and a holistic viewpoint of the QMS and SMS status in all areas and at all levels of the organization.

Data from all incidents can be aggregated to produce reports for deeper analysis, enabling strategic business decisions to be taken that will help increase safety and quality levels, mitigate risk and have a dramatic, positive effect on the bottom line.

Airlines

More than 100 airlines across the world use Q-Pulse to manage their quality and safety requirements in line with ICAO standards.

The International Air Transport Association IATA) stipulates that their member airlines must maintain and demonstrate Safety Management System (SMS) best practice and be subject to a recognized IATA Operational Safety Audit (IOSA) every two years.

Currently over 40 IOSA certified airlines use Gael’s solutions to manage their Airline Safety Management System. Member airlines such as Finnair, Thomas Cook Airlines, Jazz Air, Cargolux and Cargojet have all achieved certification thanks in part to the audit management capability within Q-Pulse.

Aerospace

Q-Pulse helps Aerospace organizations manage Quality and Safety compliance effectively and efficiently.

With an ever increasing need to demonstrate compliance, it is imperative that organizations implement systems to streamline their management processes and eliminate duplication of data and effort.

During the last decade, as regulators have introduced SMS guidance, Gael have developed solutions that help integrate quality, safety and risk management processes and information in order to reduce bureaucracy, identify improvement opportunities and improve overall safety and quality levels.

Airports

Airports across the world are using Q-Pulse to streamline safety, risk and quality management processes.

Q-Pulse provides enhanced safety levels, mitigates risk and encourages an overall safety culture across the airport facility, in line with ICAO Safety Management System (SMS) requirements.

ICAO Annex 14 demands that member states introduce regulations to ensure aerodromes have an effective SMS in place. ICAO recommends that airports base their SMS around four main components:

  • Safety Policy
  • Safety Assurance
  • Safety Risk
  • Safety Promotion

By implementing Gael’s Q-Pulse as their Quality, Safety and Compliance management solution, airports have a framework to use as the foundation to their SMS needs, allowing airport operators to meet the ICAO’s requirements effectively and efficiently. Through Q-Pulse, they have a single point of reference to manage all compliance activities, eliminating duplication of records and effort.

Business Jets

Several prestigious Business Jet operators who use Gael’s products and services to manage their safety and quality obligations effectively and efficiently.

Business Jet and Part 135 operators are being challenged to comply with the standards and best practices set out by the International Business Aviation Council (IBAC). IBAC demands that their member organizations must comply with the requirements set out in the International Standard for Business Aircraft Operations ISBAO) which is widely regarded as the benchmark for safety and efficiency in business aircraft operations.

Operators implementing Gael’s flagship Q-Pulse have successfully demonstrated compliance with the ISBAO standard.

Flight Training

Q-Pulse helps Flight Training Organizations (FTOs) manage quality, safety and risk in line with ICAO requirements, effectively and efficiently.

Q-Pulse’s success in helping aviation organizations manage their processes has led to more than 300 airlines, airports and Flight Training Organizations (FTOs) implement and benefit from the solution.

Flight schools and Type Rated Training Organizations (TRTOs) are required to comply with international regulations in line with ICAO standards, which are based around the “four pillars of safety”.

  • Safety Policy
  • Safety Assurance
  • Safety Risk Management
  • Safety Promotion

Helicopter

Many helicopter operators use the Q-Pulse solution to manage helicopter SMS and quality regulatory obligations in line with IHST recommendations.

Across the globe, helicopter operators are being asked to enhance quality and safety levels to comply with national and international regulations. Furthermore, the International Helicopter Safety Team (IHST) has recommended that operators and MROs implement helicopter Safety Management Systems(SMS). Specifically, IHST state that a helicopter SMS should be built around four elements of safety activities:

  • Safety Policy
  • Safety Assurance
  • Safety Risk Management
  • Safety Promotion

Q-Pulse is a robust solution that will reduce the administrative burden of managing the quality and safety commitments.

MRO

Q-Pulse helps Maintenance, Repair and Overhaul Organizations (MROs) manage quality, safety and /risk management effectively and efficiently.

Currently more than 50 MROs across the world use Q-Pulse.

Through their use of Q-Pulse, organizations have reported improved efficiency and delivered financial savings as witnessed at Vector Aerospace. Vector’s UK Quality Director Hanif Nabi uses Q-Pulse to manage risk and root cause analysis and revealed: “Our investment in Q-Pulse paid for itself within 12 months.”

Q-Pulse enhances quality and safety levels and helps MROs demonstrate their compliance to international regulations and standards like ICAO SMS and AS9100.

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